Privacy Policy

1. Information We Collect

Personal Information

When you create an account, we collect:

• Email address and username
• Profile information (name, bio, avatar)
• RV specifications and travel preferences
• Location data for trip planning

Usage Information

We automatically collect:

• Device information and IP address
• Browser type and operating system
• Pages visited and features used
• Search queries and interactions
• Trip planning data and preferences

User-Generated Content

• Reviews and ratings of campgrounds
• Trip plans and routes (public and private)
• Photos and comments
• Messages and interactions with other users

2. How We Use Your Information

Service Provision

• Provide campground search and trip planning features
• Generate personalized recommendations
• Enable sharing and community features
• Process and display your reviews and content

Communication

• Send account notifications and updates
• Respond to support requests
• Share weather alerts and safety information
• Send marketing communications (with consent)

Improvement and Analytics

• Analyze usage patterns to improve our service
• Develop new features and functionality
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing

Public Information

The following information is publicly visible:

• Username and public profile information
• Public trip plans and routes
• Reviews and ratings you post
• Public comments and interactions

Third-Party Services

We share data with trusted service providers:

• Supabase: Database and authentication services
• Mapbox: Mapping and location services
• OpenWeatherMap: Weather forecast data
• OpenAI: AI-powered recommendations (anonymized)

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights and property
• Ensure user safety and service security
• Investigate potential violations of our Terms

4. Data Security

We implement industry-standard security measures:

• Encrypted data transmission (HTTPS/SSL)
• Secure database storage with access controls
• Regular security audits and monitoring
• Password hashing and secure authentication
• Limited employee access to personal data

5. Your Rights and Choices

Account Management

• Update your profile and preferences at any time
• Control the visibility of your trips and content
• Delete your account and associated data
• Export your data in portable formats

Communication Preferences

• Opt out of marketing emails
• Customize notification settings
• Control weather alert preferences

Data Rights (GDPR/CCPA)

If applicable, you have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing activities
• Data portability

6. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze site usage and performance
• Provide personalized recommendations

You can control cookie settings through your browser preferences.

7. Children's Privacy

PinePoint is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it promptly.

8. International Users

PinePoint is operated from the United States. If you access our service from outside the US, your information may be transferred to and stored in the US, which may have different data protection laws.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through the service. Your continued use constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@pinepoint.ai
Data Protection Officer: dpo@pinepoint.ai
Address: PinePoint, Inc.
San Francisco, CA 94102